Last updated: November 20, 2024
Introduction
This Privacy Policy explains how SCOTIQ LTD (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website scotiq.co.uk, including any subdomains (the “Site”). We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
Information You Provide to Us
We collect information that you voluntarily provide to us, including:
- Full name
- Email address
- Phone number
- Billing address
- Delivery address
- Newsletter preferences
- Any other information you provide through our contact forms
Information Automatically Collected
We automatically collect certain information when you visit our Site, including:
- IP address
- Browser type and version
- Operating system
- Time and date of visits
- Pages you view
- Time spent on pages
- Referral sources
- Navigation paths
- Device information
How We Collect Your Information
Direct Collection
- Contact forms submissions
- Newsletter subscriptions
- Account creation
- Purchase transactions
Automated Technologies
We use the following tools to collect information automatically:
- Google Tag Manager
- Google Analytics
- Google Ads tracking
- Meta Pixel
- Cookies and similar technologies
How We Use Your Information
We use your personal information for the following purposes:
- Processing and fulfilling your orders
- Communicating about your orders
- Sending newsletters (with your consent)
- Responding to your inquiries
- Improving our website and services
- Marketing and advertising our products
- Complying with legal obligations
- Preventing fraud
Third-Party Service Providers
We share your information with the following third-party service providers:
Payment Processing
- Stripe processes payment transactions
- We do not store your payment card details
- Stripe’s privacy policy: https://stripe.com/gb/privacy
Email Marketing
- Mailchimp manages our newsletter subscriptions
- Stores names and email addresses
- Mailchimp’s privacy policy: https://mailchimp.com/legal/privacy/
Performance, Analytics and Advertising
- Google Analytics for website analytics
- Google Ads for advertising
- Google Tag Manager for tag management
- Google’s privacy policy: https://policies.google.com/privacy
Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Your Rights
Under UK GDPR, you have the following rights:
- Right to access your personal data
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
- Right to complain to the Information Commissioner’s Office (ICO)
To exercise these rights, please contact us at hello@scotiq.co.uk.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
International Data Transfers
If we transfer your data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place in compliance with UK GDPR requirements.
Children’s Privacy
Our Site is not intended for children under 16. We do not knowingly collect or process data relating to children under 16.
Cookies Policy
We use cookies and similar tracking technologies. For detailed information about how we use cookies, please see our separate Cookies Policy: [Link to Cookies Policy]
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the new Privacy Policy on this page and update the “Last updated” date. No other notifications will be sent, so please be sure to review the policy every time before using our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: hello@scotiq.co.uk
- Address: 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN
- Phone: 0784 511 3767
- Contact page.
Complaints
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
